Putting the Concierge to the Test

The Four Seasons resort in Maui is an exclusive vacation destination—the local saying, “Maui No Ka Oi” translates as “Maui is the best” and as such, guests expect a superlative level of service for the price they’re paying. Many of the concierges at the Four Seasons wear the cross key Clef d’Or (“gold key”) badge, the international concierge call sign for quality and professionalism.

According to Concierge Karen, a Clef d’Or member and concierge of 14 years, the most common requests are for dinner reservations, directions, diapers/formula, surf lessons, helicopter tours, and surprise arrangements for marriage proposals, birthdays and anniversary celebrations.

And then here are some unusual requests such as the man who called to ask, “I heard this really great song on the radio, can you tell me what it is?” They did.

Or there was the woman who wanted a boat escort while she swam between the islands of Maui and Lanai. And don’t forget the celebrity who turned up for a month with her children who needed home-schooling: The concierge organized their event schedule and was rewarded with a Gucci purse and wallet. Link.